If you have any questions or uncertainties about the new student management system, please refer to the FAQ below: 1. In what situations should I send a manual email?
The circumstances can vary. You might send a manual email to invite multiple parents to your center's open house or to follow up with a single parent who hasn't responded after multiple phone calls.
2. If parents reply to my email, where can I see their responses reflected?
The responses from parents will be directed to your center's shared mailbox.
3. When will parents receive reminder emails to update the date of birth (DOB) for their unborn child?
Parents will receive reminder emails:
- One month before the expected delivery date (EDD)
- On the day of the expected delivery date (EDD)
- One month after the expected delivery date (EDD)
These emails prompt parents to update their child's particulars, including name, birth certificate (BC) number, date of birth (DOB), and citizenship.
4. When do parents receive emails to re-confirm their interest in the waitlist?
The system automatically sends an email to parents 14 and 7 days before the end of their 6-month waitlist duration to re-confirm their interest.