In case parent cannot log in, you find on a common issues and solutions below:
Issue 1: Parent Cannot Log In
- Check: Is parent set as Primary Contact?
- Check: Does student profile have date of birth?
- Check: Is the email/phone number correct in the system?
Issue 2: Parent Cannot Link Child
- Verify: Student's date of birth is recorded
- Verify: Parent's contact details match system records
- Verify: At least one child must be linked before app access
Issue 3: Parent Forgot Password
- Advise parent to click Forgot Password in the app
- Parent must use registered email/phone to reset
Issue 4: Parent Not Receiving OTP
- Verify contact details are correct
- Check spam/junk folders
- Ensure mobile number includes correct country code
Need More Help?
If you're having trouble publishing broadcasts or need assistance with a specific situation, contact the LittleLives support team at mmwss.support@littlelives.com