How to Manage Broadcast Audiences (Add or Remove Recipients)


Why Manage Broadcast Audiences?

Here's when you'll need to adjust your broadcast recipients:

Adding Recipients

Common scenarios:

  • ? Forgot a class - "Oops, I meant to include Kindergarten 2 as well!"
  • ? New enrollment - Student joined after you created the broadcast
  • ? Expanding reach - Decided more parents should see this information
  • ? Follow-up needed - Additional classes now affected by the announcement

Removing Recipients

Common scenarios:

  • ❌ Wrong target - "Wait, this was only for Preschool, not Primary!"
  • ? Student withdrew - Child left the centre, parent shouldn't receive updates
  • ? Correcting mistakes - Selected the wrong class in the dropdown
  • ? Too broad - Realized the broadcast doesn't apply to everyone


How to Add Target Audiences

Need to include more recipients? Here's how to expand your broadcast reach.

Step 1: Open Your Broadcast

  1. Navigate to Communication > Broadcasts
  2. Find your broadcast (works for Draft, Scheduled, or Published broadcasts)
  3. Click to open the broadcast details

Step 2: Access Broadcast Actions

Click the Broadcast Actions button at the top right of the page. The dropdown menu will appear with several options.

Step 3: Select "Add Target Audience"

From the dropdown menu, click Add Target Audience.

This opens the audience selection wizard—the same interface you used when creating the broadcast.

Step 4: Choose Your Audience Type

You'll see three options:

Option 1: To Centre

  • Select this to add ALL parents in your centre
  • Good for upgrading a class-specific broadcast to school-wide

Option 2: To Class

  • Select this to add specific classes
  • You'll see a list of all classes to choose from

Option 3: To Student

  • Select this to add individual students
  • You'll see a searchable list of all students

Step 5: Make Your Selections

Depending on what you chose:

If you selected "To Class":

  1. You'll see a list of all classes in your centre
  2. Check the boxes next to classes you want to add
  3. You can select multiple classes at once
  4. Click Next when done

If you selected "To Student":

  1. You'll see a searchable list of students
  2. Use the search bar to find specific students
  3. Check the boxes next to students you want to add
  4. You can select multiple students at once
  5. Click Next when done

If you selected "To Centre":

  • No additional selections needed—it includes everyone!
  • Click Next to proceed

Step 6: Review and Confirm

After making your selections, you'll see a review screen showing:

  • Who was already receiving the broadcast
  • Who you're about to add (highlighted as NEW)
  • Total number of recipients

Double-check everything looks correct!

Step 7: Confirm Addition

Click Confirm to add the new audiences.

Step 8: Addition Complete!

The new recipients are now added to your broadcast. What happens next depends on your broadcast status:

If broadcast is DRAFT:

  • New audiences added to the list
  • No notifications sent yet (it's still a draft)
  • Will receive notification when you publish

If broadcast is SCHEDULED:

  • New audiences added to the list
  • No notifications sent yet
  • Will receive notification at the scheduled time (along with original recipients)

If broadcast is PUBLISHED:

  • New audiences added immediately
  • ? Push notifications sent to new recipients RIGHT NOW
  • They see the broadcast in their app immediately
  • Original recipients are unaffected (no duplicate notifications)

⚠️ Published Broadcast Warning: Adding audiences to an already-published broadcast means those new parents get the notification immediately, even if you published it days ago. They'll see the original sent date/time, which might be confusing. Consider including a note in the broadcast if timing matters.

How to Remove Target Audiences

Made a mistake? Need to remove recipients? Here's how to take audiences off your broadcast list.

Step 1: Open Your Broadcast

  1. Navigate to Communication > Broadcasts
  2. Find and open the broadcast you need to modify
  3. Go to the Target Audience tab

This tab shows all recipients currently set to receive (or who already received) the broadcast.


Step 2: Select Audiences to Remove

Look through the list and identify who shouldn't be receiving the broadcast:

  1. Tick the checkbox next to each audience you want to remove
  2. You can select multiple audiences at once
  3. Be careful to select only the ones you want to remove!

? Pro tip: You can sort or filter the list to find specific audiences more easily.

Step 3: Click "Bulk Action"

At the top of the audience list, you'll see a Bulk Action button (it usually appears once you've selected at least one checkbox). Click it to see available actions.

Step 4: Select "Remove"

From the Bulk Action dropdown menu, click Remove.

A confirmation dialog will appear—this is your chance to double-check you're removing the right people!


Step 5: Confirm Removal

The confirmation dialog shows:

  • How many audiences you're removing
  • Which specific classes/students will be removed
  • Warning about the action

Review carefully, then click Confirm (or Remove) to proceed.


Step 6: Removal Complete!

The selected audiences are now removed from your broadcast recipient list.

What happens next:

If broadcast is DRAFT or SCHEDULED:

  • Removed audiences simply won't receive the broadcast when it publishes
  • Clean and simple—no notifications involved

If broadcast is PUBLISHED:

  • ⚠️ Important limitation: You CANNOT "unsend" a broadcast
  • Removed audiences already received and can still see the notification
  • They can still access the broadcast in their app history
  • Removing them prevents them from seeing FUTURE edits clearly
  • The broadcast won't appear in their "current" listing, but they've already seen it

? Reality check: If you published to the wrong audience, removing them afterward doesn't erase their memory. They already got the notification. Your best bet is to:

  1. Remove them from the audience list
  2. Archive the broadcast (removes it from their current view)
  3. Send a correction broadcast if necessary
  4. Consider sending an apology to the wrong recipients

Advanced Audience Management Tips

Mixing Audience Types

You can absolutely combine different audience types in one broadcast:

Example 1: Centre-Wide + Specific Students

  • Select "To Centre" for the main message
  • Add specific students who need extra attention

Example 2: Multiple Classes + Individual Students

  • Select "To Class" and choose Class A and Class B
  • Add 3 specific students from Class C who also need this info

Example 3: Building Comprehensive Reach

  • Start with specific classes
  • Add individual students whose siblings are in other classes
  • Result: Targeted but comprehensive distribution

Bulk Management Strategies

For large changes:

  1. Export your current audience list (if available)
  2. Plan your additions/removals in a spreadsheet
  3. Process them in batches
  4. Verify after each batch

For regular broadcasts:

  • Create templates with common audience combinations
  • Document which classes typically need which types of announcements
  • Build a standard distribution list for recurring communications

Common Scenarios & Solutions

Scenario 1: "I Forgot to Include a Whole Class!"

If broadcast is still DRAFT or SCHEDULED:

  1. Add the missing class using "Add Target Audience"
  2. They'll receive the notification when it publishes
  3. No issues—easy fix!

If broadcast is already PUBLISHED:

  1. Add the missing class
  2. They'll receive notification immediately
  3. Be ready to explain why they're getting it late
  4. Consider adding a note: "Update: This also applies to [Class Name]"

Scenario 2: "I Sent It to the Wrong Class by Mistake!"

If broadcast is still DRAFT or SCHEDULED:

  1. Remove the wrong class from Target Audience tab
  2. They'll never receive it—problem solved!

If broadcast is already PUBLISHED:

  1. Remove the wrong class (won't fully erase their view)
  2. Archive the broadcast (removes from their current view)
  3. Send a brief apology broadcast to that class
  4. Create a new broadcast for the correct audience

Scenario 3: "A Student Withdrew, But They're Still Getting Broadcasts"

Solution:

  1. Go through your SCHEDULED broadcasts
  2. Remove the withdrawn student from each one
  3. For PUBLISHED broadcasts, removing them is optional (they already received it)
  4. Better long-term: Update the student's status in Student Management so they're automatically excluded

? Prevention: Keep your Student Management module updated. Withdrawn students should be marked as such to prevent future broadcast inclusion.

Scenario 4: "I Need to Add Multiple Individual Students from Different Classes"

Efficient approach:

  1. Use "Add Target Audience" > "To Student"
  2. Use the search function to find each student
  3. Check all of them in one go
  4. Confirm once—all added together

Much faster than adding them one by one!

Scenario 5: "Can I Add Parents Who Aren't Linked to Students?"

Short answer: No.

Broadcasts only go to parents linked to active students in your system. If someone needs to receive broadcasts but isn't linked to a student:

  1. They need to be added as a contact in Student Management
  2. Set them as a Primary Contact for a student
  3. Then they'll appear in the student selection list


Need More Help?

If you're having trouble managing broadcast audiences or need help with a complex audience situation, contact the LittleLives support team at mmwss.support@littlelives.com

Include:

  • The broadcast name/ID
  • What you're trying to accomplish
  • Any error messages you're seeing