[PCF] How can I process eGIRO applications?

Here are the steps to review and process eGIRO applications in the PCF SMS system:

Step 1: Go to "Finance" module

Navigate to the Finance module from your SMS dashboard to access all banking and payment-related functions.

Step 2: Click on "Bank Processing"

Under the Finance module, select Bank Processing to view all GIRO application management options.

Step 3: Go to "GIRO Application" tab

Click on the GIRO Application tab to see all submitted applications. You'll see different status categories for applications.

Step 4: Click on "Pending" status tab

This shows all eGIRO and iDDA applications that are waiting for your review and approval. Applications submitted by parents through the eGIRO link or bank apps will appear here.

Step 5: Click on "Review Application"

Select the specific application you want to review. This will open the application details showing all the banking information submitted by the parent.

Step 6: Review and Approve/Reject

Carefully check all the banking details provided by the parent:

  • • Bank name and account number
  • • Account holder name
  • • NRIC/FIN details

APPROVED: Step 7: Approved Applications

When you approve an eGIRO application:

  • • Application moves to the "Active" tab
  • • GIRO account created in student's Billing Account with "Active" status
  • • Parents can now have fees deducted via GIRO

REJECTED: Step 8: Rejected Applications

When you reject an eGIRO application:

  • • Application moves to the "Deactivated" tab
  • • Account cannot be used for collection
  • • Parents will need to submit a new application

Important Notes

Application Types

eGIROParents apply online via PCF website link
Manual GIROParents submit physical forms that require bank processing
iDDAParents apply directly through their bank app (DBS/POSB)

eGIRO Application URL

https://uat.pcf.sv.littlelives.com/parent-egiro-application

CRITICAL REQUIREMENTS

Approval Requirements

Any GIRO collection (whether eGIRO, Manual, or iDDA) requires PCF approval. Without approval, the account remains "Pending" and no GIRO deductions will occur.

Payment Mode Setup

Even after GIRO approval, you must also set up the Payment Mode (GIRO for Collection) in the student's billing account before GIRO collections can begin.

For technical support:
Email: pcf.support@littlelives.com | Phone: +65 8929 6707